SUPPORT

FAQ

All Member Payment Videos Etc
  • Payment
    How do I make the payment?

    1. Log in to Your Account: Visit k-mib.com and log in using your credentials.

    2.  

    3. Navigate to the Payment Section: After logging in, go to the 'Account' page and select the 'Payment' or 'Subscription' tab.

    4.  

    5. Choose a Payment Method: Select your preferred payment option. Common methods include:

      • Credit/Debit Cards: Visa, MasterCard, and American Express are widely accepted in South Korea.

        Paymentwall

      • Digital Wallets: Options like KakaoPay, Naver Pay, and Samsung Pay are popular in South Korea.

        en.komoju.com

      •  

    6. Enter Payment Details: Provide the necessary information for the chosen payment method.

    7.  

    8. Confirm and Complete Payment: Review your details and confirm the payment to finalize the transaction.

    If you encounter any issues or have further questions, please contact k-mib.com's customer support for assistance.

     

  • Member
    How do I change my password?

    To change your password, you must login to k-mib.com and then go to ACCOUNT page and click on “Changing Information” tab. You can change your password on that page.

     

    If the issue is not resolved, please let us know. 

    Please leave your inquiry through the "Contact Us" page.

    Please make sure to fill in the Category, OS, and Browser fields.

  • Member
    How do I edit my information?

    To edit your information such as “nickname/birth date/etc., please login and go to ACCOUNT page and click on “Changing Information” tab. You can edit your information on that page.

     

    If the issue is not resolved, please let us know. 

    Please leave your inquiry through the "Contact Us" page.

    Please make sure to fill in the Category, OS, and Browser fields.

  • Member
    How do I delete my account?

    Please leave your inquiry through the "Contact Us" page.

    Please make sure to fill in the Category, OS, and Browser fields.

  • Member
    How do I cancel my membership?
    Currently all products on our site are one-time payment products.

    There is no automatic renewal after the subscription period ends.

    If you like to continue using our service, you have to pay manually after the subscription ends.

  • Payment
    How can I get a refund? 

    Please leave your inquiry through the "Contact Us" page.

    Please make sure to fill in the Category, OS, and Browser fields.

  • Videos
    "The code 57116 appears on the video screen."

    "Hello, please try updating the old version of Widevine (Chrome) to the latest version and try again.

    If the issue persists after the update, feel free to contact us for one-on-one support."

  • Videos
    "The code 1002 appears on the video screen."
    "Hello. This error code indicates that a screen capture program has been detected.  
    If this error code continues to appear, please contact us for 1:1 support."
  • Videos
    "The code 8804 appears on the video screen."
    "Hello. This error code is related to a network issue and may have occurred due to an unstable connection.  
    If this error code continues to appear, please contact us for 1:1 support."